2M lingo™ by 2M Language Services is an embedded application that provides seamless, in-app language interpretation for COVIU video calls with the click of a button. With access to a network of over 10,000+ NAATI-certified and professional medical interpreters, you can address your language needs in seconds via on-demand remote video interpreting. 2M lingo™ supports on demand interpretation in over 250 languages including Aboriginal and Torres Strait Islander languages.
2M lingo™ integrates Coviu video conferencing into its Interpreter Management system allowing interpreters to identify a COVIU request, answer in the web caller and be placed directly into a telehealth consultation without ever needing to install a plugin.
2M Language Services is a global language service and language technology provider headquartered in Australia with over 20 years of experience delivering quality interpreting services to healthcare services providers. 2M adheres to global quality standards and holds current Certification for Interpreting Services ISO 18841, Quality Management ISO 9001 and Information Security Management System ISO 27001. Find out more about 2M on 2m.com.au.
Coviu connection fee applies to successful calls. Fees vary depending on your agreement with 2M.
Successful calls means that an interpreter successfully connected to the Coviu video call. Abandoned calls do not attract Coviu connection fee.
Connect to on demand certified interpreters within seconds
Video Remote Interpreting (VRI) support helps healthcare providers get connected to interpreters when onsite interpretation services are not the most efficient or affordable option. 2M’s advanced VRI system seamlessly connects Limited English Proficiency, Hard of Hearing and Deaf patients with medical interpreters quickly and securely. Access to professionally qualified medical interpreters improves the patient experience and helps with quality control.
VRI sessions can dramatically reduce costs by shortening interpretation durations with effective communication that is contextually very similar to onsite support while also eliminating wait times and potentially high travel expenses.
Ability to redial the same interpreter within 2 minutes after call ends. This gives you a chance to reach the same resource in a scenario when the call ends prematurely, without having to provide the context to a new interpreter.
Ability to capture information fields in customisable forms before starting calls for flexible data reporting.
Interpreter gender preference
Ability to strictly request female or male interpreters.
Customisable interpreter routing
Ability to prioritize, limit or even exclude certain interpreters in the on demand call queue. To request custom interpreter routing, contact your 2M lingo™ account manager.
In order to use the 2M lingo™ app, you must be a registered user with 2M Language Services and have an active account. For more information on how to get started please visit 2m.com.au.